Online prescription

Schedule a medical consultation and inquire about e-Prescription

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What is an online prescription?

An online prescription is an electronic version of a regular paper prescription issued by a doctor during an in-person visit to a stationary office or during an online consultation on a telemedical platform. Instead of a paper version, you receive a 4-digit code, which you provide at the pharmacy along with your PESEL number. Dosage and recommendations are available on the Patient's Internet Account. The Patient Portal also allows access to previous prescriptions, enabling the doctor to review them and extend them without providing medical documentation from the clinic. The doctor decides on the justification for issuing an e-Prescription during the medical consultation. A medical consultation does not necessarily result in a prescription for medication. The doctor has the right to refuse to issue a prescription if they deem it unnecessary or if it may pose a threat to the patient's health or life.

What are the advantages of e-Prescription?

Wygoda

Convenience

without leaving home and traveling to the doctor

Bezpieczeństwo

Safety

you cannot lose the e-Prescription

Szybkość

Speed

you can obtain the e-Prescription in as little as 15 minutes

Czytelność

Clarity

there is no risk of misreading the e-Prescription

Online Prescription - Step by Step

Since the beginning of 2020, all doctors issue electronic prescriptions - the traditional form of paper prescriptions is currently issued only in a few exceptional situations. The 4-digit code can be used at any pharmacy. You can obtain an e-Prescription through any form of contact with the doctor - through an in-person visit to the office, a phone call, or a video consultation available on our platform.

How long is an online prescription valid?

The regulations regarding the validity of an online prescription are the same as for a traditional prescription. In most cases, an online prescription can be valid for 7, 30, 120, or 365 days. If your prescription expires, you lose the opportunity to redeem it. In that case, a new consultation with the doctor is necessary.

How can I get an online prescription?

  • SMS code, which you must present at the pharmacy along with the patient's PESEL number for whom the prescription is issued
  • PDF file with a QR code sent to your email, which you only need to present for scanning at the pharmacy
  • Individual Patient Account - the e-Prescription automatically appears in the profile

What medications can be prescribed on an e-Prescription at haloDoctor?

Online consultation allows for prescribing medications of any kind, even for psychiatric treatment - of course, after taking a complete medical history. However, it is not possible to obtain a prescription for desired medications "preventively"; there must always be a clear justification for it.

RP

Prescription

RPW

Prescription with a warning

Leki recepturowe

Compounded medications

It should be noted that a doctor does not have the right to prescribe a medication that has not been authorized for sale in Poland.
It is also impossible to redeem a prescription issued abroad for a product not available in Poland.

e-Recepta

When should I request an online prescription?

  • when you need a new prescription for the medications you are taking
  • when you need medication for bothersome symptoms
  • when you need to use contraceptive pills
  • when you need the morning-after pill
  • when you need to continue therapy with previously used medications

Consultation at haloDoctor

If you have the results of laboratory tests, there is the possibility of a consultation with a doctor during an e-Visit. If necessary, the doctor will prescribe an e-Prescription.

Can I schedule an online visit and receive an e-Prescription on holidays or during nighttime hours?

Absolutely yes. Some doctors also conduct e-Visits on weekends, holidays, and at night. It really depends on the doctor's working hours, but it is possible to obtain an e-Prescription on weekends, holidays, and at night.

 

 

Will I always receive an e-Prescription during an online consultation?

Online consultations are a safe and, above all, the fastest way to get a prescription online. However, it should be remembered that in each case, it is the doctor who, after conducting a medical interview, decides whether issuing a prescription is justified.

 

 

What information is needed to issue an online prescription?

The online prescription will contain information such as: first and last name, address, and information about additional patient rights. In addition, it includes the information of the person issuing the prescription, the clinic or medical office, information about the medication - name, dosage, and dosing instructions. The date of issuing the prescription and the date of redemption.

 

 

How long do I have to wait for the issued online prescription?

If the doctor decides, after the medical consultation, that it is justified to issue a prescription for a specific medication, the e-Prescription will be issued during or immediately after the online consultation and should reach the patient within a few minutes (via SMS or email).

 

 

Can an e-Prescription be issued for a family member?

In Poland, since 2021, in most cases, patients receive e-Prescriptions, which are an alternative to paper prescriptions. Thanks to the development of telemedicine, it is fully legal to obtain an e-Prescription through online consultations. During an electronic visit, the doctor conducts a medical interview with the patient, just as in a stationary office. Based on the interview, the doctor determines whether issuing a prescription is justified. However, it should be remembered that buying prescriptions online from third parties is illegal.

 

 

Are online prescriptions issued legally?

In Poland, since 2021, in most cases, patients receive e-Prescriptions, which are an alternative to paper prescriptions. Thanks to the development of telemedicine, it is fully legal to obtain an e-Prescription through online consultations. During an electronic visit, the doctor conducts a medical interview with the patient, just as in a stationary office. Based on the interview, the doctor determines whether issuing a prescription is justified. You should know that purchasing prescriptions online from third parties is illegal and can result in criminal liability.

 

 

Do I have to redeem the prescribed e-Prescription in person?

No, the patient does not have to redeem the prescription in person. It can be done by any other person. They only need to know the 4-digit code of the online prescription and the patient's PESEL number. Alternatively, the patient can show the pharmacist a .pdf file with the barcode.

 

 

Does the family doctor have access to information about the patient's prescriptions?

A primary care physician (POZ) can check which medications have been prescribed to the patient on the e-Prescription and whether they have been redeemed. All of this is done to verify whether the patient is taking the medications they should be taking to improve their health.

 

 

Will anything happen if the patient does not redeem the prescribed e-Prescription?

The lack of redemption of the e-Prescription does not have any consequences for the patient. However, it should be remembered that if the patient decides not to redeem the medication by the expiration date of the e-Prescription, it cannot be extended. In this situation, they will need to see the doctor again and request a new e-Prescription.

 

 

Is the patient obliged to redeem all medications from the e-Prescription at once?

No, there is no need to redeem the entire e-Prescription during one visit to the pharmacy. The patient can return to the pharmacy after a few days or weeks to purchase the remaining items. This is a significant convenience for patients, as they are not limited to one pharmacy, and they can go to another for the remaining medications.

An exception is when the patient has only redeemed one package of a particular medication - in that case, they must return to the same pharmacy for additional packages of that medication.

 

 

When can a doctor refuse to issue an e-Prescription?

Each time, the doctor conducts a telemedical consultation and a medical interview with the patient and decides whether to issue a prescription. The doctor may not issue a prescription if they conclude that there are no indications for prescribing the medication or if there are contraindications.

 

 

Can a patient receive an online prescription without health insurance?

An online prescription can be obtained without health insurance as well. However, in such a case, there is no reimbursement, and the prescription is 100% payable.

 

 

Can I receive an online prescription for psychotropic medications?

Yes. However, it should be known that each time the doctor is obligated to conduct an examination in the form of an in-person visit or a teleconsultation. In addition, before prescribing drugs with narcotic or psychotropic effects, the doctor is obligated to check the history of treatment and previously prescribed medications. Therefore, it may be necessary to provide the doctor with the history of your prescriptions through the Internet Patient Account (IKP), myIKP phone app, or the code you receive via SMS during the visit.

 

 

Can a doctor prescribe an e-Prescription during a home visit?

Yes, during a home visit to a patient, the doctor has the option to issue both an electronic prescription (if they have the necessary equipment) and a paper prescription.

 

 

 

In what form can I receive an online prescription during online medical consultations?

In a situation where the doctor decides on the justification for issuing a prescription during a visit - right after issuing the e-Prescription, the doctor can orally provide the patient with the 4-digit e-Prescription code even during the e-Visit. The specialist can also send it via:

  • SMS message containing the 4-digit code,
  • in the form of a .pdf file sent via email,
  • the patient can also access the e-Prescription in the form of a .pdf file through the Internet Patient Account (IKP) or the Patient Portal on haloDoctor.
Can I receive an e-Prescription for the morning-after pill during online consultations?

Absolutely yes. On the haloDoctor platform, you can fill out a medical form or schedule an e-Visit to a gynecologist. After conducting a medical interview and analyzing the patient's medical history, the specialist will determine whether there are grounds for issuing an e-Prescription for the morning-after pill.

During online consultations, can the doctor only issue me an e-Prescription?

No, by scheduling an e-Visit with the chosen specialist, in addition to comprehensive assistance, you can receive: e-Prescription, e-Medical Certificate, and e-Referral, depending on the doctor's individual decision after analyzing the health problem.

Can a pharmacist dispense medication to a patient with an online prescription before the "dispense from" date?

This is not possible. The pharmacist is authorized to dispense medication to the patient from the date the prescription is valid. This is the date indicated on the prescription as the "dispense from" date.

How much does an online medical consultation cost?

The prices for such consultations start at 59 PLN. In haloDoctor, it is the doctors/medical facilities that decide on the cost of the service and its scope, so prices may vary between different specialists.

How can I pay for an online medical consultation?

For medical consultations conducted through haloDoctor, payments are made in the form of online prepayment - through PayU.

Can an online prescription be partially redeemed?

Medications can be partially redeemed - there is no need to request a refund, and you will not lose reimbursement. You can redeem your online prescription at different pharmacies, simply where it is cheaper, or if you are traveling - wherever you are currently located.

Can an online prescription be partially redeemed?

Medications can be partially redeemed - there is no need to request a refund, and you will not lose reimbursement. You can redeem your online prescription at different pharmacies, simply where it is cheaper, or if you are traveling - wherever you are currently located.

It is important to know that if there are multiple packages of one medication on the online prescription, the patient is obligated to redeem all packages at the same pharmacy.

How can I check what is on the issued e-Prescription?

The patient can check the e-Prescription in the Internet Patient Account. The prescriptions are visible there immediately after issuance. In the IKP, you can also find prescriptions issued in paper form (since January 2019) and prescriptions redeemed under the National Health Fund (NFZ) since 2008.